Digital Access and Delivery Policy
1. Overview
At Suchi IT Private Limited, we aim to provide immediate and seamless access to our online software courses and digital products. This policy outlines how digital products are delivered, the timing of delivery, and the support available in case of any issues.
2. Course Access
- Immediate Access: Upon successful purchase of a course, you will receive immediate access to the course materials through your account on our platform. An email confirmation will also be sent to the email address provided during registration, containing details of your purchase and instructions on how to access the course.
- Account Creation: If you are a first-time customer, an account will be created for you during the purchase process. You will receive an email with your login credentials and a link to access your course.
3. Digital Product Delivery
- Instant Download: For any digital products purchased (e.g., eBooks, software tools, etc.), a download link will be provided immediately upon completion of your purchase. This link will also be sent to your registered email address.
- Access Period: The download link for digital products will remain active for [number of days] days from the date of purchase. Ensure that you download the product within this period.
4. Delivery Issues
- Email Delivery: If you do not receive the access email within a few minutes of your purchase, please check your spam or junk mail folder. If it is not there, please contact our support team at support@steelblue-barracuda-967030.hostingersite.com for assistance.
- Platform Access Issues: If you experience any issues accessing your course or downloading your digital product, please contact our support team immediately. We are here to help you resolve any access problems as quickly as possible.
5. Delivery Timeframe
- Courses: Access to courses is provided immediately upon successful payment.
- Digital Products: Digital products are available for download immediately upon successful payment.
6. Refund and Cancellation
Please refer to our [Return & Refund Policy] for information on refunds and cancellations related to digital products and courses.
7. Support and Contact If you have any questions or need assistance with accessing your course or digital product, please contact our support team at support@steelblue-barracuda-967030.hostingersite.com. We are available 9:00 AM to 6:00 PM to help with any issues you may encounter.